» Privacy Policy
This privacy policy has been compiled to serve better those who are concerned with how their ‘Personally identifiable information’ (PII) used online. PII, as used in US privacy law and information security, is information that can be utilized on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect?
Personal information is:
- information in a consumer report; or
- an individual’s first name or initial and last name in combination with any of the following:
- birth date;
- social security number or other government-issued identification number;
- mother’s maiden name;
- unique electronic identification number or routing code;
- telecommunication access devices including debit or credit card information; or
- financial institution account or information.
- e-mail address
When do we collect information?
Provident Property Management obtains personal information in the following ways:
- in consumer reports from reporting agencies to which this company subscribes in connection with lease applications, loan applications, or for other reasons that the consumer may authorize this company to obtain;
- in lease applications a prospective tenant completes;
- in other real estate related forms the customer or client completes in or related to a transaction; and
- in tax reporting forms that the customer or client is required to complete and which are given to this company
- We collect information from you when you fill out a form or enter information on our site
How do we use your information?
Personal Information from Prospective Tenants: The personal information that prospective tenants provide to this company is primarily used to obtain consumer reports (credit checks). It may also be used to perform background checks and rental history searches. The information in the consumer reports may be discussed with landlords for whom this company manages the property. This company also reports information to credit reporting agencies and uses personal information to complete those reports.
Personal Information from Owners of Properties Managed by the Company: When this company acts as a property manager for a property owner; the company uses the property owner’s personal information only: (a) to deliver the required management services; (b) to file any required reports with governmental agencies (for example, the IRS); (c) to establish ACH deposits, or (d) for other purposes the property owner may authorize, such as providing utilities.
Personal Information from Clients: When this company represents a person (buyer, seller, landlord or tenant) in a transaction the agent servicing the client may, on the client’s behalf and at the client’s instruction, convey personal information he or she provides to the agent to service providers (for example, mortgage lenders and title companies) as those service providers may require for the products or services the client needs or requests. If this company represents a prospective tenant in a lease transaction, the personal information may, on the tenant’s behalf and with the tenant’s knowledge, be discussed with and provided to landlords or their agents. This company and its agents exercise reasonable discretion when discussing any personal information with others.
We may use the information in the following ways:
- To improve our website to serve you better.
- To allow us to service you better in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Written files in this company are kept in locked storage.
Electronic records are protected by password assigned computers to persons in this company.
This company and its agents exercise reasonable discretion when discussing any personal information with others and release personal information to others only as described by this policy.
The individual agents that work with this company are independent contractors and the agent with whom a customer or client works with may maintain a separate transaction file.
The company instructs its agents to not permit other persons to access the personal information in files the agents maintain. The company instructs its agents to protect the personal information in the agent’s’ files in the same manner as described in this policy.
We use regular Malware Scanning.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience, we may store your credit card information kept for more than 60 days to expedite future orders, and to automate the billing process.
Does our website we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled It won’t affect the user’s experience that makes your site experience more efficient.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with notice or the party is a direct affiliate. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page.
Alternatively, you can opt-out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser add-on.
Access to Personal Information?
The following persons have access to personal information in this company’s files:
- the agent or broker who is servicing or coordinating the transaction;
- the office manager to whom the agent reports; and Property Manager, Assistant Property Manager, and Receptionists.
- application processors;
- employees who need to access the information to assists agents, brokers, accountants, office manager in processing or performing a task.
Property owners for whom the company manages properties do not have access to personal information in the company’s files. However, the company and its agents may discuss the information in a tenant’s consumer report or lease application with a property owner. Copies of such information are provided to the landlord only: (1) with the tenant’s consent; or (2) if the company ceases to be the property manager and the landlord requests that the files be sent to the landlord, the landlord’s attorney, or the new property manager.
Personal information from a buyer, seller, landlord, or tenant may be discussed with others (such as mortgage lenders or prospective landlords) only as is reasonably necessary to negotiate or close the transaction or to provide the services the customer or client seeks from this company.
This company may, at the customer’s or client’s request, provide personal information to service providers in a transaction such as a title company or mortgage company if it is necessary to expedite or complete a transaction.
If the company is required by law to allow others to access the personal information in the company’s files, the company will comply with the law (for example, compliance with court orders, subpoenas, or governmental investigations). The company will also allow law enforcement agencies access to personal information to cooperate with such Investigations.
Disposal of Personal Information
Personal are not to destroy documents without permission of management. The company uses reasonable measures to dispose of personal information. Personal information is usually disposed of by shredding documents, erasing electronic files by means that make the files unreadable or undecipherable, or by eradicating personal information from documents or electronic files in ways that make the personal information Unreadable.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify the users via email within seven business days
- We will notify users via phone call within seven business days
- We will notify the users via in-site notification within seven business days
- We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
- Send information, respond to inquiries, and other requests or questions.
- Process orders and to send information and updates about orders
- We may also send you additional information related to your product and service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CAN-SPAM, we agree to the following:
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used.
- Honor text messaging opt-out/unsubscribe requests quickly
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using our company contact information.